Frequently asked questions

If you are using a coupon code, be sure to renew the subscription before the end of the plan to avoid a disruption. If you renew prior to the end of the data plan, you will receive credit for the time remaining on the subscription.

If you have set up a monthly subscription, your subscription renews automatically until you cancel it. If the credit card expires, you may need to update the payment information.

The plans associated with each type of device are different. The Water Node (LI-710) and Carbon Node (LI-720) are supported by the LI-Data basic data plan (9000-01). See licor.com/products/li-cor-cloud/plan-comparison for more information.

RX stations have three possible device plans based on the data collection rates and number of channels. There are also two categories of devices within HOBO, RX and MX. MX devices have yearly device subscriptions that are accessed via coupons, or more easily by enabling MX device uploads in your LI-COR Cloud account. See onsetcomp.com/products/software/mx-data-plans for more information.

Devices on a monthly subscription do not need to be renewed unless the payment information changes.

For devices on a coupon with an expiration date, LI-COR Cloud will send an email notification before the end of a subscription period. LI-COR will honor a grace period of one month for subscriptions that have expired and are later renewed. You can view the status of your current data plan in the Devices tab.

If you are renewing a coupon based plan that has expired, contact your sales consultant. Otherwise, you can renew using a credit card directly in the interface.

If you need to change payment information to maintain a subscription, go to Settings > Subscriptions and choose Payment Information to update the payment details. Or you can choose Manage Subscription to view details about a particular subscription.

You can cancel a subscription in LI-COR Cloud in Settings > Subscriptions. Identify the device and click Manage Subscription. The Deactivate Subscription button is on the lower left corner. You'll be prompted to confirm the choice. After deactivation, data will continue to be uploaded until the end of the current period and then stop. You can reactivate a subscription in the same place by clicking Activate Subscription.

LI-COR Cloud will store one month of data after the subscription has lapsed. If you renew the subscription, this data will be available to you. If the lapse has been longer than one month, additional data are not preserved for LI-COR Cloud.

However, if you are using an IoE Module with local storage on the SD card, the IoE Module will continue to record LI-710 and LI-720 data on the SD card until the card is full. If the card is out of storage space, the IoE Module will stop logging new data to the card.