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Extended Coverage is Available for Your LI-COR Instrument

Choosing to protect your instrument with a LI-COR Extended Warranty or Support Contact can save you money and time. Without coverage, if your instrument requires service, you may be charged separately for parts, labor, and travel.1

LI-COR is the sole manufacturer and service provider for Odyssey® Imagers and Pearl® Imagers. Choose the level of support that best fits the needs of your lab.

Options for Coverage

Basic Extended Warranty Standard Extended Warranty Premium Support Contract
Web Support checkmark checkmark checkmark
Telephone Support checkmark checkmark checkmark
Live Software Webinars checkmark checkmark checkmark
LI-COR Certified Parts checkmark checkmark checkmark
Labor checkmark checkmark checkmark
Travel checkmark checkmark checkmark
Reagent/Accessory Discount2 10% 10%
Lambda U® Education Portal 10 Passes 10 Passes
Empiria Studio® Software License3 One License
Preventive Maintenance4 Annual On-site

All Levels: Coverage Details

Web and Telephone Support

Draw on decades worth of scientific experience and expertise from our technical support team.

Live Software Webinars

Access to live, web-based, application-specific training sessions for Image Studio™ Software and Empiria Studio® Software3.

LI-COR Certified Parts

Parts specifically designed and engineered to work with your instrument.

Technician Labor and Travel

Feel secure knowing that charges for technician labor and travel are covered.

Standard and Premium

Reagent and Accessory Discounts

A 10% discount on most reagents and accessories purchased directly from LI-COR. Ask your representative for details, as some exclusions may apply.

Lambda U® Education Portal

The on-demand Western blot education portal. Lambda U covers the science of Western blotting and industry best practices through modular courses designed for researchers of any skill level.

Premium Only

Empiria Studio Software License3

Developed using best practices to guide your analysis of Western blots to reliable results. Images must be acquired on an Odyssey® Imager. Premium coverage includes one license per year.

Preventive Maintenance

Annual on-site preventive maintenance check.

How to Purchase

Get a quote: coverage@licor.com
FAX a purchase order to: +49 (0) 6172 17 17 799

Please have your instrument serial number available when you inquire.

Your instrument must meet certain specifications to be eligible for this coverage.
Not all systems will meet eligibility requirements.

In-house Repair

Repair services at the LI‑COR facilities in Bad Homburg are provided for selected instruments (including Odyssey® Imagers, and the Pearl® Trilogy Small Animal Imaging System) and are a cost effective option for repair, maintenance, calibration, and upgrades. Contact your local LI‑COR representative for more details.

Remote Support

Remote support is available, but may be restricted to updates or evaluation of minor on-site problems. Contact your local LI‑COR representative for more details.

Decontamination

A Decontamination Certificate (in German or in English) is required for all instruments returned to LI‑COR GmbH.

Proteomics Support Agreements

All support agreements are valid for 12 months and ensure that you have complete coverage for your instrument, including the services described in the “Support Agreement Terms & Conditions” document.

One Preventive Maintenance Agreement is included in all support agreements for proteomics instruments (except the C-DiGit® Blot Scanner Extended Warranty).

To order any of the support agreements, preventive maintenance, or service contracts, please contact your local LI‑COR representative.

Other Service Contracts Available

  • C-DiGit Blot Scanner Extended Warranty (P/N 3600-80)
  • C-DiGit 2-Year Extended Warranty (P/N 3600-81)
  • Odyssey CLx Extended Warranty (P/N 9140-80)
  • Odyssey Fc, Sa Extended Warranty (P/N 2800-80)
  • D-DiGit 2-Year Extended Warranty (P/N 3500-81)
  • Single Day Callout (P/N 123-231)

Important note: The costs for parts are not covered and will be charged as required. Where applicable, additional travel costs may be due.

Important note: Extended warranties must be purchased at the time that the imager is purchased.

Goals and Benefits of General Preventive Maintenance

  1. With preventive maintenance, you will optimize and maximize the scientific, operational, and financial efficiencies of your lab.

    Instrument downtime causes additional cost, especially during high workloads. Reduce downtime due to equipment failure with preventative maintenance. Preventive maintenance reduces the risk that an important instrument is offline when needed.

  2. Comply with your lab’s Good Laboratory Practices (GLP)

    GLP requires that instruments in a lab subject to regulatory system checks have a documented preventive maintenance program. Overlooked preventive maintenance can be easily found in an audit.

    GLP requires that laboratory instruments operate within manufacturer’s specifications. Instrument performance might decline over time as parts and components age. LI‑COR’s Verify Normal Operation Tests and PM-Reports are designed to ensure the instruments are working within manufacturer’s specifications.

  3. Extends lifetime of an instrument

    Instruments subject to inconsistent or no maintenance might have a shorter lifetime. Regular preventive maintenance reduces the likelihood of costly emergency repairs.

  4. Predictive Maintenance

    Preventive Maintenance is also predictive maintenance. Our experienced Service Engineers and Sales and Support Scientists can anticipate upcoming problems and provide advice for taking corrective action and help to avoid instrument failures.

Please contact your local LI‑COR Biosciences representative to order Support Agreements or Preventive Maintenance contracts.

Preventive Maintenance Checklist

All Support Agreements feature a preventive maintenance check as detailed below:

The following parts are visually checked during the maintenance:

  • Door, door hinges, door catches, and safety switches

The following moving parts are functionally checked:

  • Motor slide assembly
  • Focus motor
  • X-Motor
  • For the Pearl: mouse bed, tray

The following tests are carried out:

  • Focus profiles
  • Alignment check
  • Data collection

The following software functions are tested:

  • Data collection
  • Data analysis
  • Embedded software update

References

  1. Daily labor and travel are charged at flat rates, with a one-day minimum and in whole day increments. The rate period begins when the technician departs from the home office and ends when they arrive back at the home office. Prices are subject to change and based on prices in effect at the time of order.
  2. Reagent discounts are not valid with any other offers and must be purchased directly from LI-COR.
  3. Empiria Studio Software is not included with the Pearl Premium Support Contract.
  4. 21 CFR Part 11 Key sold separately.

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